Thank you for shopping with Ostrich Boots. We are committed to providing high-quality ostrich boots, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy carefully to understand your options for returns and refunds.
Returns
If you are not satisfied with your purchase, you may return your ostrich boots within 30 days of receiving your order. To be eligible for a return, please ensure the following conditions are met:
- The boots must be unused, unworn, and in their original condition, including all tags and packaging.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The return request must be submitted within 30 days from the date of delivery.
To initiate a return:
- Contact our support team at sales@ostrich-boots.com with your order number and reason for the return.
- We will provide you with a return authorization and shipping instructions.
- Ship the boots back to us using a trackable shipping service to ensure safe delivery.
Please note: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
Refunds will cover the original purchase price of the item; however, original shipping fees are non-refundable.
You will not be eligible for a refund if:
- The returned boots show signs of wear, damage, or alterations.
- The return request is made after the 30-day window.
- The item was marked as a final sale or clearance item at the time of purchase.
If your refund is approved, you will receive a confirmation email once the refund has been processed.
Exchanges
Need a different size or style? We offer exchanges for the same item in a different size or color within 30 days of purchase, subject to availability. To request an exchange, please email us at sales@ostrich-boots.com and provide your order details.
Exchanges are processed once we receive and inspect the original item. If the requested item is out of stock, you may opt for a refund or store credit.
Damaged or Defective Items
If you receive a damaged or defective pair of ostrich boots, please contact us immediately at sales@ostrich-boots.com with photos of the issue and your order details. We will gladly provide a replacement or issue a full refund, including shipping costs.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
- Customized or personalized boots.
- Gift cards or promotional items.
- Clearance or final sale items.
Late or Missing Refunds
If you haven’t received your refund after the expected processing period, please check with your bank or credit card company, as it may take some time for the refund to be posted. If you still have concerns, feel free to reach out to us at sales@ostrich-boots.com for assistance.
International Orders
For international orders, return shipping costs and potential customs fees are the responsibility of the customer. Refunds will be processed in the original currency used for purchase. Please contact us before returning an international order to ensure proper shipping instructions.
Contact Us
If you have any questions regarding our refund policy, please don’t hesitate to contact us:
Ostrich Boots
Website: www.ostrich-boots.com
Email: sales@ostrich-boots.com
We appreciate your business and are here to ensure you have the best experience with our high-quality boots.